Agenzia per il lavoro AxL
Case History

Optimising human resources in the contact centre sector

Title section

A successful project

AxL – Agenzia per il Lavoro is constantly committed to developing innovative HR solutions. A well-established contact centre company, operating internationally in business process outsourcing and customer experience management, partnered with us to develop a large-scale recruitment project.

Numbers and icons section

The initial challenge

The client needed to recruit around 150 employees for the spring/summer hiring peak and a further 150 for the winter peak. The growing complexity of the labour market and the shortage of qualified candidates made a strategic and effective approach crucial.

Strategy

AxL’s Large Clients Division developed a customised integrated strategy that led to significant improvements in both operational efficiency and the quality of candidates placed.

Results

Our team met and exceeded expectations by adopting a targeted strategy that reshaped the recruitment process: streamlined workflows, a structured communication plan, and a training-led approach that improved candidate quality from the early stages. A practical method delivering measurable results.

Results achieved

Results achieved

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+5700
Applications received in 2024

The client requested to recruit around 150 employees for the spring/summer hiring peak and a further 150 for the winter peak.

-20%
Onboarding time span

We have streamlined our procedures, reducing the time required for the selection process.

+347
People placed

Growth in the workforce, with 347 people placed in 2024.

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